Careers

The General Manager is the on-site leader of Hopscotch Portland and represents the company with all guests, local team members, and corporate team. The General Manager is responsible for consistently delivering results that contribute to the success of day-to-day operations (exhibitions, admissions, guest services, retail, F&B, events and overall venue management) and our Hopscotch Corporate vision. A successful candidate loves to work with people, demonstrates flexibility to support their team and is truly committed to helping staff achieve professional and organizational goals while working quickly, efficiently and enthusiastically in a high-volume, high-paced environment.

The General Manager is responsible for driving and auditing all areas of the business and sets the tone for the team, including leadership. The GM must have regular weekend availability and be excited to work in a creative and collaborative environment.

Job Responsibilities

• Manage and direct departmental leaders and hourly staff members alike.
• Oversee operations to ensure a safe, comfortable, unique, and memorable experience for all
• guests.
• Execute and report on monthly goals set in partnership with ownership.
• Assist project manager with exhibition maintenance, development, and fabrication when
• necessary.
• Work with the corporate team to develop and execute day-to-day operational plans.
• Oversee onsite management and ensure proper use and control of installations, operating expectations and equipment.
• Work with HR and local agencies to ensure all licenses are up to date and properly audited.
• Oversee payroll and ensure accuracy for all team members. Follow company policies on
• employee performance reviews and ensure that they are completed on a timely basis.
• Understand, maintain and implement policies, procedures, standards, specifications, guidelines and training programs and adjust as necessary with company evolution.
• Respond to and field private event leads to help oversee group event bookings to ensure guest satisfaction. Sell the event and see it through to completion including planning, executing and managing the events after they have been sold.
• Control payments and other receipts by adhering to payment handling and reconciliation procedures in accordance with accounting policies and procedures.
• Work across all departments in supporting the team in consistent creation and execution of all systems and processes to consistently deliver services to brand standards.
• Serve as a liaison between Hopscotch and the Portland community. Represent Hopscotch in a professional manner at all times.
• Maintain rigorous corporate standards in aesthetics, guest experience, personnel management, and all other aspects of the business to create a positive and consistent guest experience from start to finish.
• Continually develop strategies and implementation plans to improve and standardize all aspects of operations and the guest experience.
• Empower as well as hold the team accountable to provide an exemplary level of guest service at all touch points of the operation.

Compensation

• Commensurate with experience.
• Health insurance
• Two weeks (10 days) PTO
• Complimentary guest (family and friends) tickets
• Employee discounts
• Complimentary onsite parking

Who You Are

• Thrive in a high-trafficked, fast-paced environment.
• Prior Manager / Operations Manager / Director role
• Leadership experience a must, preferably large team or departmental leadership
• Flexible and open scheduling availability with the ability to work evenings, holidays and
• weekends as required
• Excellent IT Skills (Google Workspace)

Language:

• English (Required)
• Spanish (Preferred but not Mandatory)

Application Process

Interested candidates should submit a resumé, cover letter and salary requirements in a single Word or PDF document saved as the candidate's first and last name to join@letshopscotch.com.

About Hopscotch

Hopscotch is an immersive and experiential brand that brings together local, national and international artists in collaborative environments to create distinctive shared experiences. We believe art can be a vessel to tell stories and illuminate important messages of the past, present, and future. We aim to elicit a sense of joy and wonder in the spaces we create; where our guests may playfully explore beyond their day to day and leave reality behind. Hopscotch strongly believes in cultivating lasting relationships and a synergy with our staff, artists and the local communities we are in. Our interactive art gallery, combined with our food, beverage and retail offerings make for a holistically unique guest experience.

Hopscotch is looking for hospitality professionals, students, hosts, guides, creative types, actors, waiters, comedians, dancers, retirees etc. If you love to talk and engage with people and are passionate about being a part of a team that provides a great customer experience to its guests then you will be a perfect fit for Guide / Ambassador. You must be reliable, have no fear of strangers, love to put smiles on people’s faces and take on challenges with enthusiasm.

Responsibilities:

• Represent the Hopscotch brand with integrity and enthusiasm.
• Perform and deliver a script to over hundreds of people a day.
• Engage and entertain visitors and help to enhance their experience.
• May check in guests, greet guests, work the merchandise area, be assigned various exhibits etc.
• Set-up and close down assigned exhibits / rooms.
• Ensure cleanliness of the station and overall space at all times.
• Work cooperatively as part of a team and independently.
• Interact with customers to provide top notch service.
• Engage and entertain, be photographed and socialize, take photographs.
• Describe installations with enthusiasm while also monitoring them to ensure they aren’t tampered with.

Who you are:

• Very reliable and responsive.
• Must uphold a strong attendance record.
• Naturally comfortable meeting new people with a passion for making people smile.
• Must have a genuine love and ability to talk with strangers young and old.
• Ability to work as part of a professional on a team - Excellent verbal communication.
• High energy, self-managing, and self-starter personality.
• Strong desire to work as part of a fun, creative and entrepreneurial team in a fast- paced, out of-the-box environment.
• You must be willing to work inside or outside and are willing to play any role at Hopscotch.
• You are willing to stand for long periods of time in spaces that are of varying size and light.

Minimum Qualifications:

• 18 years or older
• High School Diploma or GED
• Flexible schedule (must be able to work evenings, weekends and some holidays, as events require)

Interested candidates should submit a resumé in a single Word or PDF document saved as the candidate's first and last name to join@letshopscotch.com.

Hopscotch is an immersive and experiential brand that brings together local, national and international artists in collaborative environments to create distinctive shared experiences. We believe art can be a vessel to tell stories and illuminate important messages of the past, present, and future. We aim to elicit a sense of joy and wonder in the spaces we create; where our guests may playfully explore beyond their day to day and leave reality behind. Hopscotch strongly believes in cultivating lasting relationships and a synergy with our staff, artists and the local communities we are in. Our interactive art gallery, combined with our food, beverage and retail offerings make for a holistically unique guest experience.

Hopscotch is an equal opportunity employer that values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Job Summary

The Assistant General Manager reports directly to the General Manager and is responsible for working with a diverse team to support day-to-day operations (exhibitions, admissions, guest services, retail, F&B, and overall venue management).

A successful candidate loves to work with people, demonstrates flexibility to support their team and is truly committed to helping staff achieve professional and organizational goals while working quickly, efficiently and enthusiastically in a high- volume, high paced environment. Experience scheduling and managing a large team of staff is mandatory. Must have regular weekend availability and be excited to work in a creative and collaborative environment.

Job Responsibilities

• Oversee operations to ensure a safe, comfortable, unique, and memorable experience for all guests.
• Assist with exhibition maintenance, development, and fabrication when necessary.
• Work with the General Manager and department leaders to execute and audit day-to-day
  operational plans.
• Understand, maintain and implement policies, procedures, standards, specifications, guidelines and training programs and adjust as necessary with company evolution.
• Identify staffing needs, facilitate recruiting and onboarding, schedule the team and fill in where needed to ensure guest service standards and efficient operations.
• Respond to and field private event leads to help oversee group event bookings to ensure guest satisfaction. Sell the event and see it through to completion including planning, executing and managing the events after they have been sold.
• Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver services to brand standards.
• Oversee productivity of direct reports and communicate any challenges to the leadership team.
• Maintain rigorous corporate standards in aesthetics, guest experience, personnel management, and all other aspects of the business to create a positive and consistent guest experience from start to finish.

Compensation

• Annual salary: $45,000-$50,000
• Health insurance
• Two weeks (10 days) PTO
• Complimentary guest (family and friends) tickets
• Employee discounts
• Complimentary downtown parking

Who You Are

• Thrive in a high trafficked fast paced environment.
• Prior Assistant Manager / Manager experience
• Leadership experience a must, preferably large team leadership
• Flexible and open scheduling availability with the ability to work evenings, holidays and
  weekends as required
• Excellent IT Skills (Google Workspace) Language:
• English (Required)
• Spanish (Preferred but not Mandatory)

Interested candidates should submit a resumé́, cover letter and salary requirements in a single Word or PDF document saved as the candidate's first and last name to join@letshopscotch.com.

Company Description

Hopscotch is an immersive and experiential company that brings together artists and creatives in collaborative environments to create distinctive shared experiences. Our spaces provide those distinct experiences through the curation of local-centric, immersive, and experiential art. Hopscotch creates platforms for local, national, and international artists to experiment with a wide spectrum of mediums and technology. Our aim is to elicit a sense of joy and wonder in the spaces we curate, where guests may explore beyond their day-to-day reality. Our brand and artistic expression go beyond the gallery and expands into retail, food and beverage and digital art to provide guests with a 360 experience in a holistically creative environment both in person and virtually. What started as a short term exhibition in Austin, TX has expanded into a multi-location experiential brand.

Hopscotch is an equal opportunity employer that greatly values diversity, equity, and inclusion.

Hopscotch is looking for hospitality professionals, students, hosts, guides, creative types, actors, waiters, comedians, dancers, retirees etc. If you love to talk and engage with people and are passionate about being a part of a team that provides a great customer experience to its guests then you will be a perfect fit for Guide / Ambassador. You must be reliable, have no fear of strangers, love to put smiles on people’s faces and take on challenges with enthusiasm.

Responsibilities:

• Represent the Hopscotch brand with integrity and enthusiasm.
• Perform and deliver a script to over hundreds of people a day.
• Engage and entertain visitors and help to enhance their experience.
• May check in guests, greet guests, work the merchandise area, be assigned various exhibits etc.
• Set-up and close down assigned exhibits / rooms.
• Ensure cleanliness of the station and overall space at all times.
• Work cooperatively as part of a team and independently.
• Interact with customers to provide top notch service.
• Engage and entertain, be photographed and socialize, take photographs.
• Describe installations with enthusiasm while also monitoring them to ensure they aren’t tampered with.

Who you are:

• Very reliable and responsive.
• Must uphold a strong attendance record.
• Naturally comfortable meeting new people with a passion for making people smile.
• Must have a genuine love and ability to talk with strangers young and old.
• Ability to work as part of a professional on a team - Excellent verbal communication.
• High energy, self-managing, and self-starter personality.
• Strong desire to work as part of a fun, creative and entrepreneurial team in a fast- paced, out of-the-box environment.
• You must be willing to work inside or outside and are willing to play any role at Hopscotch.
• You are willing to stand for long periods of time in spaces that are of varying size and light.

Minimum Qualifications:

• 18 years or older
• High School Diploma or GED
• Flexible schedule (must be able to work evenings, weekends and some holidays, as events require)

Interested candidates should submit a resumé in a single Word or PDF document saved as the candidate's first and last name to join@letshopscotch.com.